Project Description

Responsible for the managing process improvement and strategic development initiatives within the Department of Family Medicine; including revenue cycle management, quality, and business operations. Additional main responsibilities include leading all data analysis efforts within the department.

Projects include:
• Co-leader of the department’s Patient Centered Medical Home (NCQA) transformation efforts
• Identified billing inconsistencies and currently partnering with physicians and residents to re-educate them on billing requirements. Revenue increases are expected to be $90,000
• Redesigned and implemented no-show reduction policies which are projected to improve revenue by $145,000
• Documented and completed the requirements for the PCMH application; including the development and implementation of necessary processes and reports
• Developed of comprehensive and dynamic department and provider scorecards
• Implemented targeted marketing efforts to increase total patient volume
• Expanded Transitional Care Management efforts to reduce readmissions
• Proactively identified patients who fit specific criteria to improve quality of care
• Assist with the training and adherence of organization-wide patient safety policies
• Partnered with Residents to work on specific research projects and goals